FAQ

Can't find an answer? Send us a support request through email and we'll get back to you shortly.

About Products

1. Are your Apple Watch bands compatible with Apple Watch Series 8?
   
   Our 44mm/45mm size bands will fit the 45mm Apple Watch Series 8 and our 40mm/41mm size bands will fit the 41mm Apple Watch Series 8.
   
   
2. Which size of band should I get for my Apple Watch?
   
   Please refer to the Sizing Guide to find the right size watch band for your Apple Watch size and series.

About Orders

If your order has not yet shipped, and you would like to cancel your order, please send an email to info@cozessory.com with the word "Cancel Order" as well as your order number in the subject line. We will respond to cancellation requests during the business hours. We are not able to cancel or change any part of an order once it has shipped from our warehouse.

Please double check all information before confirming your order. Once an order is placed, there is no guarantee that we will be able to cancel or edit the order information, even if the status still states "Unfulfilled" or "Pending Fulfilment". 

Please refer to our Return Policy for information on how to process a return or email info@cozessory.com for help.

All of our discount codes that are shared via email or social media only last for a limited amount of time, so be sure to double-check if the code is still active.

In some instances, carrier's tracking information may only be available in 2-3 business days after the order is fulfilled.

If you have not yet received a shipping confirmation email, we may be able to edit your order prior to being processed for shipment. Please reach out directly to info@cozessory.com with your order number in the subject line and your full name and new address in the body of the email. If choosing to edit any items in your order, please include the new preferred item's size, style, and colour in your email so we can make the changes right away.

Orders tend to ship the same day. Once an order is placed, there is no guarantee we will be able to make any changes. Please double check all information before confirming your order.

Once your order has been processed for shipment, we are not able to change the delivery address, cancel the order, or adjust the shipping method. Thank you for understanding.

We accept ShopPay, PayPal, Visa, MasterCard, American Express, Google Pay and Apple Pay.

If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.

Shipping

Shipping time depends on the product you purchase and the destination country, as a different product has different production time. If you would like to know the estimated delivery time and shipping fee, please select the destination country on the checkout page to get an idea of the approximate time frame.

In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays. Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you.

You can find your tracking information via the shipping confirmation email when we successfully fulfil your order.

Please let us know within 90 days of purchase if your order is missing. We would be happy to follow up and investigate for you. Further arrangements will be facilitated. No refund for missing parcels if the initial date of such inquiry/request is beyond 90 days of purchase.

We do not recommend, in any case, having items shipped to a hotel as it is never guaranteed that the item(s) will arrive on time. The delivery time stated on the tracking is just an estimate and USPS does not guarantee these shipping times.

Orders will ship from our warehouses in the U.S., U.K. or Hong Kong.